Overview

We are looking for an experienced ServiceNow Lead / ServiceNow Architect to lead enterprise-scale ServiceNow implementations, solution architecture, and platform customization. The ideal candidate should have strong expertise in Strategic Portfolio Management (SPM) modules, ServiceNow platform architecture, integrations, CMDB, Discovery, and Agile methodologies. This role requires hands-on technical leadership, solution design, stakeholder communication, and end-to-end implementation experience.

Key Responsibilities

• Lead end-to-end implementation and architecture of ServiceNow solutions.
• Design scalable, secure, and high-performing ServiceNow applications.
• Drive solution architecture discussions with business and technical stakeholders.
• Implement and customize Strategic Portfolio Management (SPM) modules.
• Configure workflows, business rules, UI policies, client scripts, and Flow Designer.
• Develop and maintain integrations using REST, SOAP, Web Services, and APIs.
• Configure and manage Discovery, Service Mapping, and CMDB.
• Design and implement update set strategies across multiple ServiceNow instances.
• Support release management, deployments, testing, and production migrations.
• Mentor development teams and establish ServiceNow best practices.
• Troubleshoot complex platform issues and optimize system performance.
• Collaborate with cross-functional teams throughout the project lifecycle.

Required Skills

• Strategic Portfolio Management (SPM)
• 8+ years of overall IT experience
• 5+ years of hands-on ServiceNow development and implementation
• Strong experience in ServiceNow Architecture and Platform Administration
• Custom Application Development
• Flow Designer
• IntegrationHub
• Service Catalog
• Workflow Designer
• Business Rules
• Client Scripts
• Script Includes
• UI Policies
• ACLs
• Update Sets
• Scoped Applications
• Programming & Scripting
• JavaScript
• HTML
• XML
• Glide APIs
• Jelly (Preferred)
• Integrations
• REST APIs
• SOAP Web Services
• WSDL
• Service-Oriented Architecture (SOA)
• API Integrations
• MID Server
• SAML Authentication
• LDAP/SSO (Preferred)
• ITOM & CMDB
• Discovery
• CMDB Implementation & Maintenance
• Service Mapping (Preferred)
• CMDB Health
• Configuration Management

Additional Skills

• UI/UX concepts within ServiceNow
• Performance Optimization
• Instance Management
• Security Best Practices
• Upgrade Planning
• Release Management

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (CIS-SPM) – Preferred
• ServiceNow Certified Technical Architect (CTA) – Advantage
• ITIL Foundation Certification

Required Experience

• Enterprise-level ServiceNow implementations
• Strategic Portfolio Management (SPM)
• Complex platform integrations
• CMDB & Discovery implementation
• Agile/Scrum delivery model
• Multi-instance deployment and migration strategy
• Client-facing consulting experience

Soft Skills

• Excellent communication and stakeholder management skills
• Strong solution architecture and design capabilities
• Analytical and problem-solving mindset
• Ability to lead technical teams independently
• Ability to work in a fast-paced consulting environment
• Strong documentation and presentation skills

Interview Focus Areas

• End-to-end implementation of Strategic Portfolio Management (SPM)
• Demand Management & Project Portfolio Management (PPM)
• Resource Management & Time Cards
• Agile Development 2.0 (CWM & EAP)
• ServiceNow Architecture & Best Practices
• Discovery & CMDB Implementation
• REST/SOAP Integrations
• SAML Authentication & Security
• JavaScript Scripting
• Update Sets & Release Management
• Real-time architecture and scenario-based problem solving