ServiceNow ITSM & CSM Developer
Posted on July 31, 2026
Job Description
ServiceNow ITSM & CSM Developer
Overview
Experience: 5–8 Years
Location: Remote
Key Responsibilities
- 5+ years of ServiceNow development experience
- Strong expertise in Customer Service Management (CSM) and ITSM
- JavaScript, Glide API, Business Rules, Client Scripts, Script Includes
- Flow Designer, Integration Hub, UI Policies, UI Actions, ACLs
- REST APIs, SOAP APIs, MID Server
- Service Portal / Employee Center customization
- CSM: Case Management, Customer/Consumer Portal, Case Routing, Entitlements, SLAs, Account & Contact Management
- ITSM: Incident, Problem, Change, Request, Knowledge Management, Service Catalog
Required Skills
- ServiceNow Certified System Administrator (CSA)
Preferred Skills
- ServiceNow Certified Application Developer (CAD)
- CIS-CSM
- ITIL Foundation
Required Skills
No specific skills listed.
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